@book{284557,
	author = {Sue, Valerie M. and Ritter, Lois A.},
	title = {Conducting online surveys /},
	publisher = {Sage,},
	year = {2012.},
	address = {Thousand Oaks, Calif. :},
	edition = {2nd ed.},
	note = {Includes glossary, bibliographical references and index.}
}