@book{288372,
	author = {Locker, Kitty O. and Kienzler, Donna S.},
	title = {Business and administrative communication /},
	publisher = {McGraw-Hill Education,},
	year = {2015.},
	address = {New York, NY :},
	edition = {11th edition.},
	note = {Includes bibliographical references and index.}
}