01868cam a2200313 a 4500 2031923 PILC 20150825125553.0 920609s1993 maua b 001 0 eng 92021959 0875843662 (acidfree paper) : $29.95 DLC DLC DLC HC 79.I55 .D37 1993 338/.064 Davenport, Thomas H., 1954- Process innovation : reengineering work through information technology / Thomas H. Davenport. Boston, Mass. : Harvard Business School Press, 1993. x, 337 pages : illustrations ; 24 cm. Includes bibliographical references and index. The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation. Information technology. Technological innovations. Organizational change. Production engineering. Reengineering (Management) 7 cbc orignew 1 ocip 19 y-gencatlg lcc BK 288477 288477 0 0 lcc 0 CL CL GC 2015-08-25 DONATION 0 HC 79.I55 .D37 1993 C19773 2018-05-15 00:00:00 2015-08-25 BK