reengineering work through information technology Davenport, Thomas H. 1954- creator text bibliography mau Boston, Mass Harvard Business School Press 1993 monographic eng

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x, 337 pages : illustrations ; 24 cm. The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation. Thomas H. Davenport. Includes bibliographical references and index. Information technology Technological innovations Organizational change Production engineering Reengineering (Management) HC 79.I55 .D37 1993 338/.064 0875843662 (acidfree paper) : 92021959 DLC 920609 20150825125553.0 2031923