Service management
operations, strategy, information technology
Fitzsimmons, James A.
creator
Fitzsimmons, Mona J.
text
New York
McGraw-Hill
2014
8th edition, McGraw-Hill International edition.
monographic
xviii, 524 pages : illustrations ; 28 cm.
James A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev Bordoloi.
Includes index.
Service industries
Management
HD 9980.5 .F57 2014
McGraw-Hill/Irwin series operations and decision sciences
9789814714051
20170126144632.0