02291cam a2200373 i 4500 18039392 SISC 20170228084723.0 140211s2014 nyu b 001 0 eng 2014003487 9781137279262 (hardback) DLC eng DLC rda DLC pcc HF 5429 .L485 2014 658.8/72 BUS073000 bisacsh Lewis, Robin, 1940- The new rules of retail : competing in the world's toughest marketplace / Robin Lewis and Michael Dart. 2nd edition. NY : St. Martin's Press, 2014. xvii, 250 pages ; 24 cm. Includes bibliographical references and index. "In The New Rules of Retail , industry gurus Robin Lewis and Michael Dart explained how unprecedented consumer power, enabled by technology and globalization, is revolutionizing retail. They warned that survival in these dynamic times called for a business model based on three distinct competencies: preemptive, perpetual distribution; a neurological customer connection; and total control of the value chain. In the years since that book published, many of their predictions have come true. Now, they revisit timeless case studies like Ralph Lauren and Sears, as well as new additions like Trader Joe's, Lululemon, and Warby Parker, to assess how retailers must continue to evolve in the era of e-commerce, data mining, and tiered distribution. They also identify the five current trends that are currently driving consumer demand, including technology integration and channel consolidation, as exemplified by Jeff Bezos at Amazon. This is a fully revised and updated guide from two proven retail prognosticators"-- Retail trade. Retail trade Management. Retail trade Technological innovations. Wholesale trade. Consumer satisfaction. BUSINESS & ECONOMICS / Commerce. bisacsh Dart, Michael. 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 291499 291499 0 0 lcc 0 CL CL RES 2016-03-09 Library Fund 0 HF 5429 .L485 2014 C20472 2018-05-15 00:00:00 2016-03-09 BK