TY  - BOOK
AU  - Scott, Joel.
TI  - Microsoft CRM 3 for dummies
SN  - 0-471-19945-9
AV  - ComSc HF 5415.5 
CY  - Indiana
KW  - Microsoft CRM
KW  - Relationship marketing
KW  - Customer relations -- Data processing
N1  - Includes index
ER  -