@book{304636,
	author = {Gollhofer, Robert Edward},
	title = {Measuring the impact of process improvement programs on the performance of hospitals in Mid-Atlantic region using data envelopment analysis},
	publisher = {Capella University},
	year = {2016},
	url = {http://pqdtopen.proquest.com/doc/1759630583.html?FMT=ABS}
}