00518nam a2200133Ia 4500008004100000100002500041245008400066245008500150260005300235260000900288300001100297650001500308856006100323170221s9999    xx            000 0 und d  aIrina A. Toymentseva  aQuality Management at Service Business: Theoretical and Methodological Aspects   cIrina A. Toymentseva, Lilyana A. Sosunova, Vyacheslav Kornev, P. Karpova Natalia  bInternational Review of Management and Marketing  c2016  a6 : 5S  xMarketing.  uhttp://www.econjournals.com/index.php/irmm/issue/view/83