00463nam a2200133Ia 4500008004100000100001800041245011300059245003000172260005900202260000900261650001800270650001500288856002600303170221s9999    xx            000 0 und d  aAino Ruggiero  aSocial Media Monitoring for Crisis Communication: Process, Methods and Trends in the Scientific Literature    cAino Ruggiero, Marita Vos  bOnline Journal of Communication and Media Technologies  c2016  xCommunication  xMedia Arts  uhttp://www.ojcmt.net/