00419nam a2200109Ia 4500008004100000100001900041245011400060245004800174260000900222650001300231856006500244170221s9999    xx            000 0 und d  aLennart Straus  aCustomer Participation in the Customization of Services – Effects on Satisfaction and Behavioral Intentions  cLennart Straus, Thomas Robbert, Stefan Roth  c2014  xBusiness  uhttp://www.jbm-online.net/index.php/jbm/article/view/151/114