@book{310079,
	author = {Berta Bekti Retnawati},
	title = {Developing Salesperson Performance: The Role of Customer Encountering Competence Portfolio, Relational Capital and Service Excellent Customer Heterogeneity },
	publisher = {International Review of Management and Marketing},
	url = {http://www.econjournals.com/index.php/irmm/issue/view/88}
}