TY  - BOOK
AU  - Berta Bekti Retnawati
TI  - Developing Salesperson Performance: The Role of Customer Encountering Competence Portfolio, Relational Capital and Service Excellent Customer Heterogeneity 
PB  - International Review of Management and Marketing
KW  - Marketing
UR  - http://www.econjournals.com/index.php/irmm/issue/view/88
ER  -