@book{310132,
	author = {Siti Falindah Padlee},
	title = {Examining the Moderating Effects of Students’ Characteristics on the Relationship between Perceived Quality and Satisfaction with University Services: The Evidence from two Public Universities in Terengganu },
	publisher = {International Review of Management and Marketing},
	url = {http://www.econjournals.com/index.php/irmm/issue/view/82}
}