00570nam a2200133Ia 4500008004100000100002000041245013300061245009200194260005300286260001300339300000800352650001500360856006100375170221s9999    xx            000 0 und d  aNorazlina Ilias 4aThe Effects of Management Control Systems on Service Quality Performance in Malaysian Local Authorities: Management Perspective   cNorazlina Ilias, Nik Kamaruzaman Abdulatiff, Wan Zuriati Wan Zakaria, Norlidawahi Wahab  bInternational Review of Management and Marketing  cMay 2012  a1:1  xMarketing.  uhttp://www.econjournals.com/index.php/irmm/issue/view/88