00559nam a2200145Ia 4500008004100000100001900041245011400060245004800174260000900222300001200231650001300243856006500256999001900321952007300340170221s9999    xx            000 0 und d  aLennart Straus  aCustomer Participation in the Customization of Services – Effects on Satisfaction and Behavioral Intentions  cLennart Straus, Thomas Robbert, Stefan Roth  c2012  a32 : 12  xBusiness  uhttp://www.jbm-online.net/index.php/jbm/article/view/151/115  c311325d311325  001040aCLbCLd2017-02-21l0r2017-02-21 00:00:00w2017-02-21yFOJ