@book{311433,
	author = {Machayi J},
	title = {Finance Bank Zambia Plc Retail Customers' Perceptions of Service Quality},
	year = {2016},
	url = {http://www.omicsgroup.org/journals/finance-bank-zambia-plc-retail-customers-perceptions-of-service-quality-2167-0234-1000206.pdf}
}