00430nam a2200133Ia 4500008004100000100001900041245005300060245003400113260005300147260000900200300001100209650001500220856006100235170221s9999 xx 000 0 und d aPebi Kurniawan aSERVQUAL on Brand Image and Relationship Equity  cPebi Kurniawan, Iwan Sidharta bInternational Review of Management and Marketing c2016 a15 : 3 xMarketing. uhttp://www.econjournals.com/index.php/irmm/issue/view/88