00587nam a2200133Ia 4500008004100000100003400041245011300075245011500188260005300303260000900356300001200365650001500377856006100392170221s9999    xx            000 0 und d  aMohd. Khirzanbadzli A. Rahman 4aThe Effect of Soft and Extreme Action in Public Complaint Behaviour on Satisfaction with Complaint Handling   cMohd. Khirzanbadzli A. Rahman, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman, Noorlaila Yunus, Hassnah Wee  bInternational Review of Management and Marketing  c2016  a15 : 18  xMarketing.  uhttp://www.econjournals.com/index.php/irmm/issue/view/91