00388nam a2200121Ia 4500 170510s9999 xx 000 0 und d Bruce Loeffler The experience, the five principles of disney service and relationship excellence Bruce Loeffler and Brian Church 2016 pages 99-110,December SGEN Research Review 5:1 329885 329885 0 0 0 CL CL 2017-05-10 0 2017-05-10 00:00:00 2017-05-10 SE