00715nam a2200277Ia 4500 171025s9999 xx 000 0 und d 9780814432044 658.81 C541 2013 Bell, Chip R. Managing knock your socks off service / by Chip R. Bell and Ron Zemke. Third edition USA : AMACOM, 2013 xi, 234 pages : illustrations ; 23cm. Includes endnotes and index. Business and economics -- Customer services. Customer relations. Title. Zemke, Ron. 344543 344543 0 0 0 SSISM SSISM 2017-10-25 0 SHS 658.81 C541 2013 SSISM3596 2017-10-25 00:00:00 2017-10-25 BK