TY  - BOOK
AU  - Laughlin, Sara
AU  - Title.
AU  - Wilson, Ray W.
TI  - The quality library
SN  - 9789746522205
AV  - 25.1 
CY  - Chicago
KW  - Library administration --
KW  - Library planning
KW  - Total quality management
KW  - United States
N1  - Includes appendix, glossary, bibliographic reference and index
ER  -