TY - BOOK TI - Putting Citizens First: Engagement in Policy and Service Delivery for the 21st Century SN - 9781922144331 PY - 2013/// PB - ANU E Press KW - Political Science KW - Public administration; Public administration -- Citizen participation; Public administration -- Technological innovations; Electronic government information; Political rights; Public interest UR - www.jstor.org/stable/10.2307/j.ctt4cg5sm ER -