@book{351756,
	author = {Farley, Donna O.;Ridgely, M. Susan;Mendel, Peter;Teleki, Stephanie S.;Damberg, Cheryl L.},
	title = {Assessing Patient Safety Practices and Outcomes in the U.S. Health Care System},
	publisher = {RAND Corporation},
	year = {2009},
	url = {www.jstor.org/stable/10.7249/tr725ahrq}
}