@book{352384,
	author = {Stecher, Brian M.;Kirby, Sheila Nataraj;Barney, Heather;Pearson, Marjorie L.;Chow, Marc},
	title = {Organizational Improvement and Accountability},
	publisher = {RAND Corporation},
	year = {2004},
	url = {www.jstor.org/stable/10.7249/mg136wfhf}
}