@book{352468,
	author = {Tanielian, Terri;Farris, Coreen;Epley, Caroline;Farmer, Carrie M.;Robinson, Eric},
	title = {Ready to Serve},
	publisher = {RAND Corporation},
	year = {2014},
	url = {http://www.jstor.org/stable/10.7249/j.ctt14bs1qk}
}