00644nam a2200229Ia 4500008004100000020001800041050002000059050001800079100002600097245002500123245005100148245004700199250001600246260001300262260001700275260000900292300001600301300002800317300001100345500002000356650003800376180523s9999    xx            000 0 und d  a0-07-121457-7  aMAIN HD 9980.5   b.F58 2004 c.2  aFitzsimmons, James A. 0aService management : 0boperations, strategy, information technology / 0cJames A. Fitzsimmons, Mona J. Fitzsimmons.  a4th Edition  aCanada :  bMcGraw-Hill,  c2004  a587 pages :  bcolored illustrations ;  c25 cm.  aIncludes index.  aService industries -- Managemet.