00659nam a2200229Ia 4500008004100000020002100041050002000062050001400082100002600096245002600122245005100148245006800199250001600267260001500283260001700298260000900315300001600324300002000340300001100360500002000371650003800391180523s9999    xx            000 0 und d  a978-981-4714-051  aMAIN HD 9980.5   b.F58 2014  aFitzsimmons, James A. 0aService management :  0boperations, strategy, information technology / 0cJames A. Fitzsimmons, Mona J. Fitzsimmons, Sanjeev K. Bordoloi.  a8th Edition  aNew York :  bMcGraw-Hill,  c2015  a524 pages :  billustrations ;  c28 cm.  aIncludes index.  aService industries -- Managemet.