00619nam a2200229Ia 4500008004100000020001800041050001900059050001400078100001900092245004700111245003100158260001600189260001600205260000900221300001500230300002000245300001100265650002700276650002300303650003800326650002500364180523s9999    xx            000 0 und d  a81-900019-8-1  aMAIN HF 5415.5  b.B38 2003  aBatra, Promod. 0aSimple ways to make your customers happy / 0cPromod Batra, Vijay Batra.  aNew Delhi :  bThink Inc.,  c2003  a29 pages :  billustrations ;  c22 cm.  aConsumer satisfaction.  aCustomer services.  xCustomer relations -- Management.  xSuccess in business.