TY  - BOOK
AU  - Batra, Promod.
TI  - Simple ways to make your customers happy
SN  - 81-900019-8-1
AV  - MAIN HF 5415.5 
CY  - New Delhi
KW  - Consumer satisfaction
KW  - Customer services
KW  - Customer relations -- Management
KW  - Success in business
ER  -