TY  - BOOK
AU  - Ford, Robert C.
TI  - Total quality management for hospitality and tourism
SN  - 978-981-4352-61-1
AV  - MAIN TX 911.3  
CY  - Singapore
KW  - Hospitality industry -- Management
KW  - Leisure industry -- Management
KW  - Tourism -- Management
N1  - Includes index
ER  -