00514nam a2200145Ia 4500 190925s9999 xx 000 0 und d 9.7800711129e+012 Lucas, Robert W. Robert Lucas.-- Customer service Building successful skills for the twenty-first century / 3rd ed. Boston : McGraw-Hill Companies 2005 416 pages : colored illustrations Includes glossary, bibliographical and index. Customer services. 362219 362219 0 0 lcc 0 SFU SISFU-SC NULL 2019-09-25 DONATION 0 HF 5415.5 .L83 2005 SFU0112 2019-09-25 00:00:00 2019-09-25 BK