TY  - BOOK
AU  - Sindell, Kathleen
TI  - Loyalty Marketing for the internet age
SN  - How to identify, attract, serve, and retain customers in an e-commerce environment
PY  - 2000///
CY  - Chicago
PB  - Dearbon Financial Publishing, Inc.
KW  - Customer loyalty
KW  - Electronic commerce
N1  - Includes glossary and index
ER  -