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  <titleInfo>
    <title>Service management: operations, strategy, information technology</title>
  </titleInfo>
  <name type="personal">
    <namePart>Bordoloi, Sanjeev</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
    </role>
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  <originInfo>
    <place>
      <placeTerm type="code" authority="marccountry">xxu</placeTerm>
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    <place>
      <placeTerm type="text">New York</placeTerm>
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    <publisher>McGraw Hill, LLC.</publisher>
    <dateIssued>c2023</dateIssued>
    <edition>Tenth edition</edition>
    <issuance>monographic</issuance>
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  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xix, 524 pages : col. ill. ;  26 cm. </extent>
  </physicalDescription>
  <note type="statement of responsibility">Sanjeev Bordoloi</note>
  <note>Service industries--management. </note>
  <note>Includes bibliographical references and index. </note>
  <subject>
    <topic>Service industries--management</topic>
  </subject>
  <classification authority="lcc">HD 9980 .B37 2023</classification>
  <identifier type="isbn">978-1-265-07553-8</identifier>
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    <recordCreationDate encoding="marc">231018</recordCreationDate>
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