TY  - BOOK
AU  - Maleyeff, John
TI  - Quality service management : a guide to improving business process
SN  - 978-1-032-05751-4
AV  - HD 58.87  .M35 2022
PY  - 2022///
CY  - London
PB  - Routledge
KW  - Reengineering (Management)
KW  - Management--Evaluation.
N1  - Includes bibliographical references, index, and glossary.
ER  -