TY - BOOK AU - Struik, Jeff, TI - Information technology service management SN - 9781774697481 AV - HD 30.2 .St77 2024 PY - 2024/// CY - Burlington, ON PB - Toronto Academic Press KW - Information technology KW - Management KW - Information resources management KW - Support services (management) N1 - Includes bibliographical references and index ER -