TY  - BOOK
AU  - Glanz, Barbara A.
TI  - Care packages for your customers: an idea a week to enhance customer service. 
SN  - 9780071484213
AV  - HF 5415.5 .G548 2007
PY  - 2007///
CY  - New York
PB  - McGraw-Hill, Inc
KW  - Customer loyalty
KW  - Customer services
KW  - Customer relations
N1  - BSBA
ER  -