TY  - BOOK
TI  - Customer service: competency guide 
SN  - 0132283816
AV  - TX 911.3.C8 .N72 2007
PY  - 2007///
CY  - New Jersey
PB  - Pearson Prentice Hall
KW  - Hospitality industry
KW  - Customer services
KW  - Management
KW  - Restaurants
KW  - Marketing
N1  - TOU
ER  -