TY  - BOOK
AU  - Sugars, Bradley J.
TI  - Instant repeat business.
SN  - 0-07-146666-5
AV  - HF5415.5 .Su84 2006
PY  - 2006///
CY  - New York
PB  - McGraw-Hill
KW  - Customer services
KW  - Consumer satisfaction
N1  - BSBA
ER  -