TY  - BOOK
AU  - Burwash,Peter
AU  - Burwash,Peter
TI  - The key to great leadership: rediscovering the principles of outstanding service : lessons from the front lines of the world's best service companies 
SN  - 8172246137 (pbk. : alk. paper)
AV  - HD 9980.5 .B974 1997
U1  - HS 158.4  
PY  - 1997///
CY  - Mumbai
PB  - Jaicot Pub.
KW  - Service industries
KW  - Management
KW  - Customer services
KW  - Leadership
ER  -