Southville International School and Colleges Search for 'su:"Customer relations. "'

Connecting with your customers. /

Boston, Mass. : Harvard Business School Press, 2006 .
vii, 178 p. : 22 cm..
1422103234 (alk. paper) | 9781422103234 (alk. paper)

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Satisfaction : how every great company listens to the voice of the customer /

By Denove, Chris..
New York, N.Y. : Portpolio , 2006 .
266 p. : 24 cm. .
9781591841647

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The satisfied customer : winners and losers in the battle for buyer preference /

By Fornell, Claes..
New York : Palgrave Macmillan, 2007 .
247 p. : 24 cm..
9781403981974 | 1403981973

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Strategic customer care : An evolutionary approch to increasing customer value and profitability /

By Brown, Stanley A..
Etobicoke, Ontario : John Wiley & Sons, Inc. Canada Limited, 1999 .
305 pages : 23 cm..
0471643424

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The ten demandments : rules to live by in the age of the demanding consumer /

By Mooney, Kelly..
New York : McGraw-Hill, 2002 .
266 pages : , Includes index. 21 cm..
0071387390

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Super service : seven keys to delivering great customer service even when you don't feel like it, even when they don't deserve it /

By Gee, Val..
New York : McGraw-Hill, 2009 .
204 p. : , Includes index. 24 cm..
0071625798 (alk. paper) | 9780071625791 (alk. paper)

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Human relations in business : developing interpersonal and leadership skills /

By Aamodt, Michael G..
Singapore : Thomson Learning, 2001 .
530 p. : 27 cm..
9789812404787

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Customer relationship management : creating competitive advantage through win relationship strategies /

By Storbacka, Kaj.
Singapore : McGraw-Hill, 2002 .
x, 160 p. : 24 cm..

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Customers that count : how to build living relationship w/ your most valuable customer /

By Cram, Tony.
Great Britain : Pearson Education Limited, 2001 .
261 p. : 26 cm..
9780273654315

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The management of sales and customer relations /

United Kingdom : Antony Rowe Ltd., 1998 .
351 p. : 25 cm..

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The Complete idiot's guide to great customer service /

By Karr, Ron.
New York : Macmillan, 1997 .
325 p. : 24 cm..
9814096180

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Managing customers as investments: the strategic value of customers in the long run. /

By Gupta, Sunil.
United States : Wharton School Publishing, 2005 .
205 p. : 24 cm..
0-13-142895-0

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Manual for Call Center Agent /

By Aureus, Teresita A..
Quezon City, Philippines : C&E Publishing, Inc, 2005 .
263 p. : 23 cm..
9715844073

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The social media MBA : your competitive edge in social media strategy development & delivery /

By Holloman, Chister.
Chichester, West Sussex, U.K. ; Hoboken, N.J : Wiley, 2012 .
x, 265 p. : , Includes index 24 cm..
9781119963233

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Relationship selling.

By Johnston, Mark W..
U.S.A : McGraw-Hill Irwin, 2008 .
446 p. : 29 cm..
978-0-07-110108-0

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Customer service in the tourism industry /

By Perlitz, Lee.
Australia : Pearson Education Ltd, 2002 .
95 p .: 25 cm..
1740092813

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Relationship marketing : perspectives, dimensions and contexts. /

By Harwood, Tracy.
London : McGraw-Hill, 2008 .
242 p. : 25 cm..
978-007711422

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Creating do-it-yourself customers : how great customer experiences build great companies /

By Honebein, Peter C..
Australia : Texere, 2005 .
264 p. : 23 cm. .
0324311540

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Marketing myopia /

By Levitt, Theodore.
Boston, MA : Harvard Business Press, 2008 .
90 p. : 27 cm..
9781422126011

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When customers think we dont' care./ Richard W. Buchanan.

By Buchanan, Richard W..
Australia : McGraw Hill, 2008 .
366 p. : 21 cm..
978-00701-38636

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Enhancing quality customer service for micro, small and medium enterprises /

By Binghay, Virgel.
Quezon City : VCB Research & Publications, 2007 .
156 p. : 23 cm..
9789719336020

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Customer service training 101 : quick and easy techniques that get great results /

By Evenson, Renee..
New York : American Management Association, 2011 .
230 pages : , Includes bibliographical referrences and index. 23 cm..
0814416419

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Creating great customer service /

By Sancianco, Herbert M..
Mandaluyong City, Philippines : Anvil Pub, 2012 .
146 p. 19 cm..
9789712725647

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Relationship marketing : a consumer experience approach /

By Baron, Steve.
Los Angeles, CA : Sage, 2010 .
viii, 202 p. : , Includes bibliographical references and index. 24 cm..
9781412931212

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Closing the deal : hot sales strategies that make money /

By Burghgraef, Rich..
Fox Island, WA : Encouragement Press, 2008 .
v, 153 pages ; 23 cm..
97781933766218

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Care packages for your customers : an idea a week to enhance customer service. /

By Glanz, Barbara A..
New York : McGraw-Hill, Inc, 2007 .
200 p. : 23 cm..
9780071484213

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The relationship edge : the key to strategic influence and selling success /

By Acuff, Jerry,.
Hoboken, N.J. : Wiley, 2011 .
xv, 256 pages : 23 cm..
9780470915479 (pbk.)

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The superpromoter : the power of enthusiasm /

By Vogelaar, Rijn..
Houndmills, Basingstoke, Hampshire ; | New York : Palgrave Macmillan, 2011 .
xvi, 222 pages : , Includes bibliographical references and index. 24 cm..
9780230285095 (alk. paper)

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Customer connections : new strategies for growth /

By Wayland, Robert E..
Boston, Mass : Harvard Business School Press, 1997 .
xi, 265 pages : 24 cm..
0875847994 (alk. paper)

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Negotiating with backbone : eight sales strategies to defend your price and value /

By Holden, Reed K..
Upper Saddle River, N.J. : FT Press, 2015 .
xiii, 182 pages ; , Includes index. 24 cm..
9780133064766 (hardcover : alk. paper) | 013306476X

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Microsoft CRM 3 for dummies /

By Scott, Joel..
Indiana : Wiley Pub., Inc., 2006 .
392 pages : , Includes index. 23 cm..
0-471-19945-9

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The old rules of marketing are dead : the 6 new rules for reinventing your brand & reigniting your business /

By Pearson, Timothy R..
New York : McGraw-Hill, 2011 .
xi, 240 pages ; , Includes bibliographical references and index. 24 cm..
9780071762557

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The new market leaders : who's winning and how in the battle for customers /

By Wiersema, Fred.
New York : Free Press, 2001 .
vii, 262 pages : , Includes appendix and index. 24cm..
743204654

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Managing knock your socks off service /

By Bell, Chip R..
USA : AMACOM, 2013 .
xi, 234 pages : , Includes endnotes and index. 23cm..
9780814432044

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Disney U : how the Disney University develops the world's most engaged, loyal, and customer-centric employees /

By Lipp, Doug.
New York : McGraw Hill Education, 2013 .
xviii, 222 pages : , Includes index. 23cm..
9780071808071

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Simple ways to make your customers happy /

By Batra, Promod..
New Delhi : Think Inc., 2003 .
29 pages : 22 cm..
81-900019-8-1

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Connecting with your customers /

Massachusetts : Harvard Business School Press, 2006 .
178 pages : 22 cm..
978-1-4221-0323-4

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Harvard business review on customer relationship management /

Massachusetts : Harvard Business School Press, 2002 .
192 pages : , Includes index. 21 cm..
1-57851-699-4

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Customer relationship management : creating competitive advantage through win-win relationship strategies /

By Storbacka, Kaj..
New York : McGraw-Hill, 2002 .
160 pages : , Includes bibliographical references and index. 24 cm..
0-07-120458-X

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Customer relationship management : creating competitive advantage through win-win relationship strategies /

By Storbacka, Kaj..
New York : McGraw-Hill, 2002 .
160 pages : , Includes bibliographical references and index. 24 cm..
0-07-120458-X

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Return on customer : creating maximum value from your scarcest resource /

By Peppers, Don..
Singapore : Marshall Cavendish, 2005 .
304 pages : , Includes index. 23 cm..
981-261-808-2

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Answering the ultimate question : How net promoter can transform your business /

By Owen, Richard.
San Francisco, CA : Jossey Bass 2009 .
304 pages: , Includes references, acknowledgements , and index. 978-0-470-26069-2

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Customer relationship management: A databased approach:/

By Kumar, V..
New Jersey : John Wiley & Sons, Inc. 2006 .
xxiv, 323 pages , Includes Index 978-0-471-27133-8

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Likeable social media : how delight your customers, create an irresistible brand, and be generally amazing on all social networks that matter

By Kerpen, Dave.
New York McGrawHill Education 2019 .
xvii, 296 pages ; 24 cm. .
978-1-260-45328-7

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Impact of operational measures by a low-cost carrier to increase passenger confidence in domestic travel.

By Dumo, Saffiyah A. .
Las Pinas City Southville International School and Colleges 2023 .
iii, 150 pages; , Bachelor of Science in Tourism. 28cm..

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Mastering the art of professional salesmanship

By Pasahol, Jhon Ven Saint L. .
Manila Mindshapers Co. Inc. 2025 .
x, 420 pages ; 26cm. .
9786214063918

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Professional salesmanship

By Serrano, Angelita Ong Camilar.
Manila Unlimited Books Library Services & Publishing Inc. 2023 .
x, 296 pages ; 26cm. .
9786214271566

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