Includes bibliographical references and index.

Organizational resources -- Management theory and applications -- Governance and leadership -- Organizational behavior -- Money: accounting, finance, and budgets -- Community and environmental health -- Marketing public health -- Emergency preparedness and response -- Ethics -- Human resources -- Overview of human resources -- Employee preparation: position descriptions, selection, training and development, retention, and integrating students -- Employee feedback: rewards and discipline -- Compensation and benefits -- Mental health issues in the workplace -- Union-management issues -- Operations of a health agency -- Agency internal structure and external constituencies -- National public health performance standards -- Continuous quality improvement -- Accreditation -- Interactions with other agencies and local government -- Traditional media: print, television and radio -- Social (electronic) media -- Other operations -- Assessing community health -- Health officer's role in board development -- Tax levies -- Organizing and operating clinics -- Miscellaneous -- History of public health -- Public health law -- Starting a board of health in the 21st century -- Resources: state and national associations and government agencies.