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  3. Results of search for 'su:"Customer satisfaction."'

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  • Authors

    • Chang, Richard Y.
    • Cruz, Raphael P.
    • Fikowoski, Tyler Ros...
    • Homburg, Christian
    • Jose, Jerome Estubo
    • Kelly, P. Keith
    • Kim, Sunghoon
    • Lopez, Kevin A.
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  • Holding libraries

    • College Library
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  • Item types

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  • Locations

    • Filipiniana Section
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    • Southville Foreign University Section
  • Series

    • Journal of Marketing
    • Journal of Marketing...
    • Quality Improvement ...
  • Topics

    • Bayesian analysis
    • Consumer behavior
    • Customer orientation
    • Customer relations
    • Customer satisfactio...
    • Customer services
    • Elementary school st...
    • Finite mixtures
    • Food service
    • Marketing
    • Multiple regression
    • Restaurant managemen...
    • Restaurants
    • Sales encounter
    • Salesperson performa...
    • School cafeterias
    • Service industries
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1.
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Satisfying internal customers first / Richard Y. Chang, P. Keith Kelly. by
  • Chang, Richard Y
  • Kelly, P. Keith
Series: Quality Improvement Series
Material type: Text Text; Format: print
Publication details: New Delhi : Wheeler Publishing, 1998
Availability: Items available for loan: Southville International School Affiliated with Foreign Universities Library (1)Call number: HF 5415.5 .C5 1998.

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2.
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Managing quality : a practical guide to customer satisfaction / D.B.N. Murthy. by
  • Murthy, D.B.N
Material type: Text Text; Format: print
Publication details: New Delhi : Sage Publications India Pvt. Ltd., 1999
Availability: Items available for loan: College Library (1)Call number: HD 62.15 .M87 1999.

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3.
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Creating great customer service / Herbert M. Sancianco. by
  • Sancianco, Herbert M
Material type: Text Text; Format: print
Publication details: Mandaluyong City, Philippines : Anvil Pub, 2012
Availability: Items available for loan: College Library (1)Call number: HF 5415.5 .Sa26 2012.

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4.
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The perception of the grade six students on the service of the school's canteen / Tyler Ross Fikowoski. by
  • Fikowoski, Tyler Ross
Material type: Text Text; Format: print
Publication details: Las Piñas City, Philippines : Southville International School and Colleges, 2002
Availability: Items available for reference: Luxembourg Library: Not for loan (1)Call number: PGS TX 945 .F477 2002.

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5.
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Major qualities affecting customer patronage on selected restaurants in the Malate area / Raphael P. Cruz. by
  • Cruz, Raphael P
Material type: Text Text; Format: print
Publication details: Las Piñas City, Philippines : Southville International School and Colleges, 2005
Availability: Items available for reference: Luxembourg Library: Not for loan (1)Call number: PHS TX 911.3.C65 .C78 2005.

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6.
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Factors affecting customers satisfaction of Japan entertainers under BLJ promotions / Jerome Estubo Jose. by
  • Jose, Jerome Estubo
Material type: Text Text; Format: print
Publication details: Las Piñas City, Philippines : Southville International School and Colleges, 2005
Availability: Items available for reference: Luxembourg Library: Not for loan (1)Call number: PHS HF 5415.5 .J67 2005.

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7.
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An evaluation of the product and service offering of FoodEx / Kevin A. Lopez. by
  • Lopez, Kevin A
Material type: Text Text; Format: print
Publication details: Las Piñas City, Philippines : Southville International School and Colleges, 2009
Availability: Items available for reference: Luxembourg Library: Not for loan (1)Call number: PGS TX 911.3.E4 .L864 2009.

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8.
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Model-based segmentation featuring simultaneous segment-level variable selection / Sunghoon Kim ... [et al.]. by
  • Kim, Sunghoon
Series: Journal of Marketing Research
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: c2012
Availability: Items available for loan: College Library (1).

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9.
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When should the customer really be king? on the optimum level of salesperson customer orientation in sales encounters / Christian Homburg ... [et al.]. by
  • Homburg, Christian
Series: Journal of Marketing
Material type: Text Text; Format: print ; Literary form: Not fiction
Publication details: c2011
Availability: Items available for loan: College Library (1).

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SOUTHVILLE LIBRARY

Southville International School and Colleges Library

1281 Tropical Ave. Cor. Luxembourg St., BF Homes International, Las Pinas City

Tel. No. 8256374 / 252358 Loc. 117/146

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