| 000 | 00545nam a2200193 a 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 005 | 20150112093435.0 | ||
| 008 | 100720s19uu xx 00 eng d | ||
| 020 | _a0130978531 | ||
| 050 |
_aHF 5415.5 _b.H2897 2003 |
||
| 082 |
_aMkSF 658.812 _bH24 2003 |
||
| 100 |
_aHarris, Elaine K. _915743 |
||
| 245 |
_aCustomer service : _ba practical approach / |
||
| 250 | _a3rd ed. | ||
| 260 |
_aNew Jersey : _bPearson Education, Inc, _c2003. |
||
| 300 |
_a164 pages : _c28 cm. |
||
| 650 |
_aCustomer services _91259 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c14537 _d14537 |
||