| 000 | 00650nam a2200193 a 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 005 | 20150112093435.0 | ||
| 008 | 100720s19uu xx 00 eng d | ||
| 020 | _a0471643424 | ||
| 050 |
_aHF 5415.55 _b.B76 1999 |
||
| 082 |
_aMkSF 658.812 _bB815 1999 |
||
| 100 |
_aBrown, Stanley A. _915744 |
||
| 245 |
_aStrategic customer care : _bAn evolutionary approch to increasing customer value and profitability / |
||
| 260 |
_aEtobicoke, Ontario : _bJohn Wiley & Sons, Inc. Canada Limited, _c1999. |
||
| 300 |
_a305 pages : _c23 cm. |
||
| 650 |
_aRelationship marketing _915745 |
||
| 650 |
_aCustomer relations _915746 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c14538 _d14538 |
||