| 000 | 01305cam a22003374a 4500 | ||
|---|---|---|---|
| 001 | 12699759 | ||
| 003 | PILC | ||
| 005 | 20150112093436.0 | ||
| 008 | 020311s2002 nyua 001 0 eng | ||
| 010 | _a 2002003898 | ||
| 020 | _a0071387390 | ||
| 040 |
_aDLC _cDLC _dDLC |
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| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHF 5415.5 _b.M66 2002 |
| 082 | 0 | 0 |
_aMkSF 658.812 _bM66 2002 |
| 100 | 1 |
_aMooney, Kelly. _916144 |
|
| 245 | 1 | 4 |
_aThe ten demandments : _brules to live by in the age of the demanding consumer / _cKelly Mooney with Laura Bergheim. |
| 260 |
_aNew York : _bMcGraw-Hill, _c2002. |
||
| 300 |
_a266 pages : _bill. _c21 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aCustomer relations. _915746 |
|
| 650 | 0 |
_aCustomer services. _91259 |
|
| 650 | 0 |
_aCustomer loyalty _916145 |
|
| 650 | 0 |
_aConsumer satisfaction. _916146 |
|
| 700 | 1 |
_aBergheim, Laura, _d1962- _916147 |
|
| 856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh041/2002003898.html |
| 856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh021/2002003898.html |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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| 942 |
_2lcc _cBK |
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| 999 |
_c14569 _d14569 |
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