| 000 | 00726nam a2200217 a 4500 | ||
|---|---|---|---|
| 003 | PILC | ||
| 005 | 20150112093436.0 | ||
| 008 | 100720s19uu xx 00 eng d | ||
| 020 | _a0875845703 | ||
| 050 |
_aHF 5415.5 _b.Sch36 1995 |
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| 082 |
_aMkSF 658.812 _bSch36 1995 |
||
| 100 |
_aSchneider, Benjamin _916427 |
||
| 245 |
_aWinning the service game / _cSchneider, Benjamin; Bowen, David E. |
||
| 260 |
_aBoston, Massachusetts : _bHarvard Business School Press, _c1995. |
||
| 300 |
_a295 pages : _billustration ; _c23 cm. |
||
| 650 |
_aCustomer service - Management _916428 |
||
| 650 |
_aEmployees - Training of. _91815 |
||
| 650 |
_aIncentives in industry _916429 |
||
| 700 |
_aBowen, David E. _916430 |
||
| 942 |
_2lcc _cBK |
||
| 999 |
_c14588 _d14588 |
||