| 000 | 00602nam a2200205 a 4500 | ||
|---|---|---|---|
| 005 | 20140310183515.0 | ||
| 008 | 110104s19uu xx 00 eng d | ||
| 020 | _a9780688123161 | ||
| 050 |
_aHF 5415.5 _b.B528 1993 |
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| 100 | _aBlanchard, Kenneth | ||
| 245 |
_aRaving fans: _ba revolutionary approach to customer service. / |
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| 260 |
_aNew York : _bWilliam Morrow and Company, _c1993. |
||
| 300 |
_a135 p. : _bill. ; _c24 cm. |
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| 521 | _aBSBA | ||
| 650 | _aCustomer service. | ||
| 700 | _aSheldon Bowles | ||
| 700 | _aforeword by Harvey Mackay | ||
| 942 |
_cBK _2lcc _kFOR |
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| 999 |
_c24281 _d24281 |
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