000			02608nam a2200289 a 4500
005			20140903115700.0
008			120904s19uu xx 00 eng d
020			_a9781439852989
050			_aHG 6043 _b.D585 2011
050			_aHD 42 _b.D56 2011
100			_aDinkin, Steven
245			_aThe exchange : _ba bold and proven approach to resolving workplace conflict / _cSteven Dinkin, Barbara Filner, Lisa Maxwell.
260			_aNew York, United States : _bCRC Press, _c2011.
300			_a123 p. : _c24 cm.
504			_aIncludes index.
520			_a A Different Approach to Resolving Workplace Disputes Who This Book Is for What This Book Offers The Exchange in Brief Stage I: Hold Private Meetings Stage II: Develop an Issue List Stage III: Conduct a Joint Meeting Stage IV: Facilitate Problem Solving Why This Book Is Different Workplace Challenges How the Exchange Works: A Case Study Resolving a Dispute at Smart Alarms Some Final Thoughts Getting Ready Step 1: Assess the Situation Step 2: Clarify Your Interests, Roles, and Responsibilities Step 3: Schedule Private Meetings with the Key People Involved in the Conflict Holding Private Meetings Task 1 Establish Rapport and Confidentiality Task 2. Hear the Employee's Perspective Task 3 Identify the Employee's Interests Task 4 Discuss the Next Steps Developing an Issue List Issues Impact Icebreaker An Effective Issue List Stage III: Conducting the Joint Meeting Problem Solving: Building a Solution Together Culture, Diversity, and Other Things That Matter Tips for Bridging Cultural Gaps Making the Most of the Exchange in Your Organization Using the Exchange for a Group Conflict Stage I: Hold Private Meetings Stage II: Develop an Issue List Stage III: Conduct the Joint Meeting Stage IV: Building a Solution Together Adapting the Exchange for Disruptive People Using the Exchange When You Are Seen as Part of the Problem Using the Exchange in Collaborative Decision Making Using the Exchange with the People and Organizations You Serve Health Care Government Agencies Service Companies Nonprofit Organizations About the Exchange and Its Creators Frequently Asked Questions about the Exchange About the National Conflict Resolution Center Index
521			_aBSBA
650			_aConflict management
650			_aPersonnel management
650			_aInterpersonal conflict _xPrevention
650			_aConflict management _xCase studies
650			_aPersonnel management _xCase studies
650			_aInterpersonal conflict _xPrevention _xCase studies
700			_aFilner, Barbara
700			_aMaxwell, Lisa
942			_cBK _2lcc _kFOR
999			_c25332 _d25332