000 00477nam a2200133Ia 4500
008 170221s9999 xx 000 0 und d
100 _aMachayi J
245 _aFinance Bank Zambia Plc Retail Customers' Perceptions of Service Quality
245 _cMachayi J and Ahmed EM*
260 _c2013
300 _a12 :
650 _xBusiness
856 _uhttp://www.omicsgroup.org/journals/finance-bank-zambia-plc-retail-customers-perceptions-of-service-quality-2167-0234-1000206.pdf
999 _c313334
_d313334